BOOKING.COM LIMITED modern slavery statement summary (2025)

Organisation address

7th Floor The Monument Building,
11 Monument Street,
London,
England,
EC3R 8AF

We asked the organisation a series of questions about its modern slavery statement. Its answers are published on this page as a statement summary.

This statement provides information for 5 of 6 recommended areas

What is a modern slavery statement?

UK law requires certain organisations to publish an annual modern slavery statement on their website, setting out the steps they are taking to address modern slavery risks in their operations and supply chains. Read more in the government guidance on publishing modern slavery statements.

Link to full statement

Go to full modern slavery statement on organisation’s website

PDF version of the statement

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About this statement summary

All answers relate to the financial year covered by the statement. The organisation is responsible for all the information it provided. Some of our questions are optional, so organisations may not have answered all of them. The statement summary does not replace the full modern slavery statement – below we provide a link to the full statement on the organisation’s website.

Contents

Organisations covered by the statement
Legal requirement to publish
Statement period and sign-off details
Recommended areas covered by the statement
The organisation’s sectors and turnover
Number of years producing statements
Policies
Training
Monitoring working conditions
Modern slavery risks
Finding indicators of modern slavery
Demonstrating progress

Organisations covered by the statement

BOOKING.COM LIMITED modern slavery statement for 2025 is a group statement covering 3 organisations. See the full list of organisations covered by this statement

Legal requirement to publish

BOOKING.COM LIMITED has confirmed it is required to publish a 2025 statement by law.

Statement period and sign-off details

The statement covers the following period:
1 January 2024 to 31 December 2024

The statement was signed off by:
Charles H. Noski (Committee Chair of Coporate Govenance Committee)

It was approved by the board (or equivalent management body) on:
10 April 2025

Recommended areas covered by the statement

Government guidance encourages organisations to cover a range of areas in their modern slavery statements, setting out the steps they’re taking to address modern slavery risks in their operations and supply chains. Read about the recommended areas in the statutory guidance.

We asked the organisation to tell us which areas its statement covers.

Areas recommended by government guidance	Organisation’s response
The organisation’s structure, business and supply chains	Covered
Policies	Covered
Risk assessment	Covered
Due diligence (steps to address risk)	Covered
Training about modern slavery	Covered
Goals and key performance indicators (KPIs) to measure the effectiveness of the organisation's actions and progress over time	Covered

The organisation’s sectors and turnover

Sectors

The organisation operates in the following sectors:

Consumer services, including accommodation, hospitality, tourism and leisure
Information technology and telecommunication

Turnover

Its turnover in the financial accounting year of this statement was:

Over £500 million

If the organisation is a public body, this amount is based on the organisation’s budget for the year of the statement.

What does 'turnover' refer to in group statements?

If this is a group statement, this includes the total turnover for all the organisations covered by the statement.

Number of years producing statements

The organisation has been producing modern slavery statements for the following number of years:

More than 5 years

How does this work for group statements?

If the statement is for a group of organisations, this answer applies to the organisation with the longest history of producing statements.

Policies (optional)

We asked the organisation whether its policies include the following provisions in relation to its domestic and international supply chains, as well as its own operations.

Policy provisions we asked about	Organisation’s response
Freedom of workers to terminate employment	Included
Freedom of movement	Included
Freedom of association	Included
Prohibits any threat of violence, harassment and intimidation	Included
Prohibits the use of worker-paid recruitment fees	Not included
Prohibits compulsory overtime	Included
Prohibits child labour	Included
Prohibits discrimination	Included
Prohibits confiscation of workers' original identification documents	Included
Provides access to remedy, compensation and justice for victims of modern slavery	Not included
Other	Not included

Training (optional)

We asked the organisation whether it provided training on modern slavery, and who it was for.

What counts as training?

We explained that by ‘training’ we meant anything designed to increase knowledge and skills around identifying, addressing or preventing modern slavery risks. This could range from formal training courses to broader awareness-raising activities such as workshops or webinars.

We asked who the training was for	Organisation’s response
Your whole organisation	No
Your front line staff	Yes
Human resources	No
Executive-level staff	No
Procurement staff	No
Your suppliers	Yes
The wider community	Yes
Other	No

Monitoring working conditions (optional)

Engaging with others

We asked the organisation to tell us who it engaged with to help monitor working conditions across its operations and supply chains.

We asked who the organisation engaged with	Organisation’s response
Your suppliers	Yes
Trade unions or worker representative groups	No
Civil society organisations	Yes
Professional auditors	No
Workers within your organisation	Yes
Workers within your supply chain	No
Central or local government	Yes
Law enforcement, such as police, GLAA and other local labour market inspectorates	Yes
Businesses in your industry or sector	Yes

Social audits

We asked the organisation to tell us about any social audits it used to look for signs of modern slavery.

What are social audits?

A social audit is a review of an organisation’s working practices from the point of view of social responsibility, and should include an evaluation of working conditions in the organisation’s operations and supply chains. By their nature, audits of supplier workplaces represent a snapshot in time.

Organisation’s response

The organisation told us it did not carry out any social audits during the period of the statement.

Grievance mechanisms

We asked the organisation how workers in its operations or supply chains could raise concerns or make complaints.

We asked if workers could raise concerns this way	Organisation’s response
Using anonymous whistleblowing services, such as a helpline or mobile phone app	Yes
Through trade unions or other worker representative groups	Yes

Other ways of monitoring working conditions

We asked the organisation whether it had any other ways of monitoring working conditions across its operations and supply chains:

We continue to conduct Human Rights Due Diligence to examine where our business may be at risk of human trafficking and modern slavery issues.

Modern slavery risks (optional)

Warning Identifying modern slavery risks is a vital step towards eradicating it. The government encourages organisations to be as open and transparent as possible, to improve understanding, collaboration and best practice around tackling this worldwide problem.

We asked the organisation to describe up to 3 priority risks it focused on during the period of the statement, including details of the affected workers, the activity involved, and the location.

Priority risks for this organisation (1 of 3)

As a company that facilitates global travel, we recognise that there are potential risks of modern slavery and human trafficking in our value chain.

Questions we asked about this risk	Organisation’s response
Where it was most likely to occur	Organisation’s response: Within your supply chains. Tier 1 suppliers Provide their products and services directly to your organisation. Tier 2 suppliers Provide products and services to your organisation via your Tier 1 suppliers. Tier 3 suppliers and below Provide products and services to your organisation via your Tier 2 suppliers or the next higher level in the chain.
Who was it most likely to affect	Organisation’s response: Women Migrants Refugees Children
In which country	Organisation’s response: No details provided
Actions or plans to address this risk	Organisation’s response: We conduct screening to detect parties and organisations that are subject to restrictions, including those associated with Modern Slavery and human trafficking offences under applicable sanctions regimes. Should any parties fail the screening process, we have the ability to suspend and, if necessary, terminate our relationship(s) with them.

Priority risks for this organisation (2 of 3)

Included sectors where elevated Modern Slavery risks have been identified, such as those in the accommodation, cruise, retail, food, and transportation sectors.

Questions we asked about this risk	Organisation’s response
Where it was most likely to occur	Organisation’s response: Within your supply chains. Tier 1 suppliers Provide their products and services directly to your organisation. Tier 2 suppliers Provide products and services to your organisation via your Tier 1 suppliers. Tier 3 suppliers and below Provide products and services to your organisation via your Tier 2 suppliers or the next higher level in the chain.
Who was it most likely to affect	Organisation’s response: Women Migrants Refugees Children
In which country	Organisation’s response: No details provided
Actions or plans to address this risk	Organisation’s response: Booking.com is a member of The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism and is working on internal policies and processes to address the risk of child exploitation in its supply chain. We are further working to expand our collaboration with experts in this space to improve our ability to detect, react, and prevent human trafficking and Modern Slavery risks in our operations and supply chain.

Priority risks for this organisation (3 of 3)

Risks also may exist in connection with routine office activity support, such as cleaning services and office supplies.

Questions we asked about this risk	Organisation’s response
Where it was most likely to occur	Organisation’s response: Within your own operations.
Who was it most likely to affect	Organisation’s response: Women Migrants Refugees Children
In which country	Organisation’s response: No details provided
Actions or plans to address this risk	Organisation’s response: We continue to promote the Helpline reporting facility to encourage all employees, as well as external stakeholders, to report any perceived or actual ethics and compliance breaches. All reports are addressed, and action is taken where appropriate. We have a zero-tolerance stance on retaliation against whistleblowers who report in good faith and our non-retaliation stance is set out in our Code of Conduct. We have a specific tutorial on how to use the Helpline in an effort to encourage its use.

Indicators of forced labour (optional)

We asked the organisation whether its statement refers to finding any International Labour Organization (ILO) indicators of forced labour.

What are ILO indicators of forced labour?

The International Labour Organization (ILO) has produced a list of the most common signs of forced labour. They’re based on the definition of forced labour as ‘all work or service which is extracted from any person under the menace of any penalty and for which the said person has not offered himself voluntarily.’ More details and guidance are available on the ILO website, and in their publication ILO indicators of forced labour