COSTA LIMITED modern slavery statement summary (2022)
Organisation address
Loudwater,
High Wycombe,
Buckinghamshire,
England,
HP10 9QR
We asked the organisation a series of questions about its modern slavery statement. Its answers are published on this page as a statement summary.
This statement provides information for 5 of 6 recommended areas
What is a modern slavery statement?
PDF version of the statement (optional)
PDF statements were first introduced to the registry for the 2023 statement year.
About this statement summary
All answers relate to the financial year covered by the statement. The organisation is responsible for all the information it provided. Some of our questions are optional, so organisations may not have answered all of them. The statement summary does not replace the full modern slavery statement – below we provide a link to the full statement on the organisation’s website.
Contents
- Legal requirement to publish
- Statement period and sign-off details
- Recommended areas covered by the statement
- The organisation’s sectors and turnover
- Number of years producing statements
- Policies
- Training
- Monitoring working conditions
- Modern slavery risks
- Finding indicators of modern slavery
- Demonstrating progress
Legal requirement to publish
COSTA LIMITED has confirmed it is required to publish a 2022 statement by law.
Statement period and sign-off details
The statement covers the following period:
29 May 2021 to 27 May 2022
The statement was signed off by:
Jill McDonald (CEO Costa Limited)
It was approved by the board (or equivalent management body) on:
27 May 2022
Recommended areas covered by the statement
Government guidance encourages organisations to cover a range of areas in their modern slavery statements, setting out the steps they’re taking to address modern slavery risks in their operations and supply chains. Read about the recommended areas in the statutory guidance.
We asked the organisation to tell us which areas its statement covers.
Areas recommended by government guidance | Organisation’s response |
---|---|
The organisation’s structure, business and supply chains | Covered |
Policies | Covered |
Risk assessment | Covered |
Due diligence (steps to address risk) | Covered |
Training about modern slavery | Covered |
Goals and key performance indicators (KPIs) to measure the effectiveness of the organisation's actions and progress over time | Covered |
The organisation’s sectors and turnover
Sectors
The organisation operates in the following sectors:
- Consumer services, including accommodation, hospitality, tourism and leisure
Turnover
Its turnover in the financial accounting year of this statement was:
Over £500 million
What does 'turnover' refer to in group statements?
Number of years producing statements
How does this work for group statements?
Policies (optional)
Policy provisions we asked about | Organisation’s response |
---|---|
Freedom of workers to terminate employment | Included |
Freedom of movement | Included |
Freedom of association | Included |
Prohibits any threat of violence, harassment and intimidation | Included |
Prohibits the use of worker-paid recruitment fees | Included |
Prohibits compulsory overtime | Included |
Prohibits child labour | Included |
Prohibits discrimination | Included |
Prohibits confiscation of workers' original identification documents | Included |
Provides access to remedy, compensation and justice for victims of modern slavery | Not included |
Other |
Not included
|
Training (optional)
What counts as training?
We asked who the training was for | Organisation’s response |
---|---|
Your whole organisation | No |
Your front line staff | Yes |
Human resources | No |
Executive-level staff | No |
Procurement staff | No |
Your suppliers | No |
The wider community | No |
Other |
No
|
Monitoring working conditions (optional)
Engaging with others
We asked who the organisation engaged with | Organisation’s response |
---|---|
Your suppliers | Yes |
Trade unions or worker representative groups | No |
Civil society organisations | Yes |
Professional auditors | Yes |
Workers within your organisation | Yes |
Workers within your supply chain | No |
Central or local government | No |
Law enforcement, such as police, GLAA and other local labour market inspectorates | No |
Businesses in your industry or sector | No |
Social audits
What are social audits?
Social audits we asked about | Organisation’s response |
---|---|
Audit conducted by your staff | No |
Third party audit arranged by your organisation | Yes |
Audit conducted by your supplier’s staff | No |
Third party audit arranged by your supplier | Yes |
Announced audit | Yes |
Unannounced audit | No |
Grievance mechanisms
We asked if workers could raise concerns this way | Organisation’s response |
---|---|
Using anonymous whistleblowing services, such as a helpline or mobile phone app | Yes |
Through trade unions or other worker representative groups | Yes |
Other ways of monitoring working conditions
Modern slavery risks (optional)
Priority risks for this organisation (1 of 3)
Questions we asked about this risk | Organisation’s response |
---|---|
Where it was most likely to occur |
Organisation’s response:
Within your supply chains.
|
Who was it most likely to affect | Organisation’s response: NO DETAILS PROVIDED |
In which country | Organisation’s response: NO DETAILS PROVIDED |
Actions or plans to address this risk | Organisation’s response: We have partnered with a global ethical audits specialist to support us in our supplier monitoring. These audits have begun in our UK&I suppliers, with work progressing into audits for Global Teams’ suppliers. Since implementing this ethical social auditing (SGP audits), we have completed additional due diligence, including audits across 95% of the suppliers previously identified as “significant risk”, which we have reported on in our key performance indicators. |
Priority risks for this organisation (2 of 3)
Questions we asked about this risk | Organisation’s response |
---|---|
Where it was most likely to occur | Organisation’s response: Within your own operations. |
Who was it most likely to affect | Organisation’s response: NO DETAILS PROVIDED |
In which country | Organisation’s response: NO DETAILS PROVIDED |
Actions or plans to address this risk | Organisation’s response: We delivered comprehensive training for store team members in 2021-22, including online learning modules with focus on modern slavery. The training enables our team members to build good foundational knowledge of modern slavery and human trafficking. So far, 1244 Store Managers in our UK company-owned stores have completed our training. |
Priority risks for this organisation (3 of 3)
Questions we asked about this risk | Organisation’s response |
---|---|
Where it was most likely to occur |
Organisation’s response:
Organisation selected ‘Other’ and wrote: Consumers |
Who was it most likely to affect | Organisation’s response: NO DETAILS PROVIDED |
In which country | Organisation’s response: NO DETAILS PROVIDED |
Actions or plans to address this risk | Organisation’s response: Addressing this risk was a key focus for us in 2021-2022 as we seek to ensure that our human rights work extends beyond our business to our communities. With our partner, STOP THE TRAFFIK, we have launched our first ever awareness-raising poster campaign on human trafficking. The posters explain key indicators of trafficking and a unique QR code directs customers to find out more about trafficking, the risks, the signs and what to do if they or someone else needs help. |