COSTA LIMITED modern slavery statement summary (2020)

Organisation address
3 Knaves Beech Business Centre Davies Way,
Loudwater,
High Wycombe,
Buckinghamshire,
England,
HP10 9QR

We asked the organisation a series of questions about its modern slavery statement. Its answers are published on this page as a statement summary.

This statement provides information for all 6 recommended topics

What is a modern slavery statement?
UK law requires certain organisations to publish an annual modern slavery statement on their website, setting out the steps they are taking to address modern slavery risks in their operations and supply chains. Read more in the government guidance on publishing modern slavery statements.
Link to full statement
Go to full modern slavery statement on organisation’s website

PDF version of the statement (optional)

There is no PDF version of this statement.

PDF statements were first introduced to the registry for the 2023 statement year.

About this statement summary

All answers relate to the financial year covered by the statement. The organisation is responsible for all the information it provided. Some of our questions are optional, so organisations may not have answered all of them. The statement summary does not replace the full modern slavery statement – below we provide a link to the full statement on the organisation’s website.

Contents

Statement period and sign-off details

The statement covers the following period:
28 February 2019 to 28 February 2020

The statement was signed off by:
Jill McDonald (Chief Executive Officer)

It was approved by the board (or equivalent management body) on:
21 May 2020

Recommended topics covered by the statement

Government guidance encourages organisations to cover a range of topics in their modern slavery statements, setting out the steps they’re taking to address modern slavery risks in their operations and supply chains. Read about the recommended topics in the statutory guidance.

We asked the organisation to tell us which topics its statement covers.

Topics recommended by government guidance Organisation’s response
The organisation’s structure, business and supply chains Covered
Policies Covered
Risk assessment Covered
Due diligence (steps to address risk) Covered
Training about modern slavery Covered
Goals and key performance indicators (KPIs) to measure the effectiveness of the organisation's actions and progress over time Covered

The organisation’s sectors and turnover

Sectors

The organisation operates in the following sectors:

  • Consumer services, including accommodation, hospitality, tourism and leisure

Turnover

Its turnover in the financial accounting year of this statement was:

Over £500 million

If the organisation is a public body, this amount is based on the organisation’s budget for the year of the statement.
What does 'turnover' refer to in group statements?
If this is a group statement, this includes the total turnover for all the organisations covered by the statement.

Number of years producing statements

The organisation has been producing modern slavery statements for the following number of years:
1 to 5 years
How does this work for group statements?
If the statement is for a group of organisations, this answer applies to the organisation with the longest history of producing statements.

Policies (optional)

We asked the organisation whether its policies include the following provisions in relation to its domestic and international supply chains, as well as its own operations.
Policy provisions we asked about Organisation’s response
Freedom of workers to terminate employment Included
Freedom of movement Included
Freedom of association Included
Prohibits any threat of violence, harassment and intimidation Included
Prohibits the use of worker-paid recruitment fees Included
Prohibits compulsory overtime Included
Prohibits child labour Included
Prohibits discrimination Included
Prohibits confiscation of workers' original identification documents Included
Provides access to remedy, compensation and justice for victims of modern slavery Not included
Other
Not included

Training (optional)

We asked the organisation whether it provided training on modern slavery, and who it was for.
What counts as training?
We explained that by ‘training’ we meant anything designed to increase knowledge and skills around identifying, addressing or preventing modern slavery risks. This could range from formal training courses to broader awareness-raising activities such as workshops or webinars.
We asked who the training was for Organisation’s response
Your whole organisation No
Your front line staff No
Human resources No
Executive-level staff No
Procurement staff Yes
Your suppliers No
The wider community No
Other
No

Monitoring working conditions (optional)

Engaging with others

We asked the organisation to tell us who it engaged with to help monitor working conditions across its operations and supply chains.
We asked who the organisation engaged with Organisation’s response
Your suppliers Yes
Trade unions or worker representative groups No
Civil society organisations No
Professional auditors Yes
Workers within your organisation Yes
Workers within your supply chain No
Central or local government No
Law enforcement, such as police, GLAA and other local labour market inspectorates No
Businesses in your industry or sector No

Social audits

We asked the organisation to tell us about any social audits it used to look for signs of modern slavery.
What are social audits?
A social audit is a review of an organisation’s working practices from the point of view of social responsibility, and should include an evaluation of working conditions in the organisation’s operations and supply chains. By their nature, audits of supplier workplaces represent a snapshot in time.
Organisation’s response
The organisation told us it did not carry out any social audits during the period of the statement.

Grievance mechanisms

We asked the organisation how workers in its operations or supply chains could raise concerns or make complaints.
We asked if workers could raise concerns this way Organisation’s response
Using anonymous whistleblowing services, such as a helpline or mobile phone app Yes
Through trade unions or other worker representative groups Yes

Other ways of monitoring working conditions

We asked the organisation whether it had any other ways of monitoring working conditions across its operations and supply chains:
Ethical audit self-assessment is integrated into Costa's supplier management system. This due diligence process improves supplier transparency, from tendering through to contract expiration.

Modern slavery risks (optional)

Warning Identifying modern slavery risks is a vital step towards eradicating it. The government encourages organisations to be as open and transparent as possible, to improve understanding, collaboration and best practice around tackling this worldwide problem.
We asked the organisation to describe up to 3 priority risks it focused on during the period of the statement, including details of the affected workers, the activity involved, and the location.

Priority risks for this organisation (1 of 3)

Having identified 188 suppliers operating in sectors/countries known to be high-risk for human rights, we'll be designing and implementing an ethical auditing programme for suppliers deemed priority.
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Within your supply chains.
  • Tier 1 suppliers
    Provide their products and services directly to your organisation.
Who was it most likely to affect Organisation’s response: No details provided
In which country Organisation’s response: No details provided
Actions or plans to address this risk Organisation’s response: Throughout 2020-21 we will identify which of our suppliers are deemed “significant risk” and conduct social audits of these businesses to check that they meet our high standards.

Priority risks for this organisation (2 of 3)

Although our use of labour agencies is minimal, it still represents a high modern slavery risk for our business. To manage this risk, temporary team members are only sourced from verified agencies.
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Within your own operations.
Who was it most likely to affect Organisation’s response: No details provided
In which country Organisation’s response: No details provided
Actions or plans to address this risk Organisation’s response: Our People Team reviewed and amended all our relevant policies (listed below) to ensure they meet best practice: - Code of Conduct - Grievance Policy - Speaking Out Policy - Equal Opportunities Policy - Right to Work - Human Trafficking Policy - Human Rights Policy

Priority risks for this organisation (3 of 3)

Our Human Trafficking Policy recognises that customers might be at risk of modern slavery. Team members are made aware of the signs of modern slavery through the Policy and encouraged to be vigilant.
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Organisation selected ‘Other’ and wrote:
Within our customer (direct consumer) base.
Who was it most likely to affect Organisation’s response: No details provided
In which country Organisation’s response: No details provided
Actions or plans to address this risk Organisation’s response: Although our team members are only likely to have brief interaction with current or potential victims, we have a Human Trafficking policy that informs our team members about the issue, how to spot the signs, and how to report concerns.

Indicators of forced labour (optional)

We asked the organisation whether its statement refers to finding any International Labour Organization (ILO) indicators of forced labour.
What are ILO indicators of forced labour?
The International Labour Organization (ILO) has produced a list of the most common signs of forced labour. They’re based on the definition of forced labour as ‘all work or service which is extracted from any person under the menace of any penalty and for which the said person has not offered himself voluntarily.’ More details and guidance are available on the ILO website, and in their publication ILO indicators of forced labour
Organisation’s response
The organisation told us its statement does not refer to finding any International Labour Organization (ILO) indicators of forced labour.

Demonstrating progress (optional)

We asked the organisation how its statement demonstrates progress over time in addressing modern slavery risks. They provided the following answer:
In our last statement we outlined 9 next steps for 2019-20. We indicated our progress within the statement. In the year ahead, our focus will be to continue to update our human rights due diligence processes in our supply chain, begin audits on our highest risk suppliers and start training programmes. We will also look to set relevant KPIs in areas where we need to track progress against supply chain and teams. We look forward to reporting on progress in our next Statement.