FIRST CALL CONTRACT SERVICES LIMITED modern slavery statement summary (2021)

Organisation address
1st Floor 8 Bridle Close,
Kingston Upon Thames,
United Kingdom,
KT1 2JW

We asked the organisation a series of questions about its modern slavery statement. Its answers are published on this page as a statement summary.

This statement provides information for all 6 recommended topics

What is a modern slavery statement?
UK law requires certain organisations to publish an annual modern slavery statement on their website, setting out the steps they are taking to address modern slavery risks in their operations and supply chains. Read more in the government guidance on publishing modern slavery statements.
Link to full statement
Go to full modern slavery statement on organisation’s website

PDF version of the statement (optional)

There is no PDF version of this statement.

PDF statements were first introduced to the registry for the 2023 statement year.

About this statement summary

All answers relate to the financial year covered by the statement. The organisation is responsible for all the information it provided. Some of our questions are optional, so organisations may not have answered all of them. The statement summary does not replace the full modern slavery statement – below we provide a link to the full statement on the organisation’s website.

Contents

Statement period and sign-off details

The statement covers the following period:
31 March 2020 to 1 April 2021

The statement was signed off by:
David Segust (Compliance Director)

It was approved by the board (or equivalent management body) on:
1 April 2021

Recommended topics covered by the statement

Government guidance encourages organisations to cover a range of topics in their modern slavery statements, setting out the steps they’re taking to address modern slavery risks in their operations and supply chains. Read about the recommended topics in the statutory guidance.

We asked the organisation to tell us which topics its statement covers.

Topics recommended by government guidance Organisation’s response
The organisation’s structure, business and supply chains Covered
Policies Covered
Risk assessment Covered
Due diligence (steps to address risk) Covered
Training about modern slavery Covered
Goals and key performance indicators (KPIs) to measure the effectiveness of the organisation's actions and progress over time Covered

The organisation’s sectors and turnover

Sectors

The organisation operates in the following sectors:

  • Food and beverages, agriculture and fishing
  • Transportation, logistics, and storage
  • Waste management and recycling

Turnover

Its turnover in the financial accounting year of this statement was:

£60 million to £100 million

If the organisation is a public body, this amount is based on the organisation’s budget for the year of the statement.
What does 'turnover' refer to in group statements?
If this is a group statement, this includes the total turnover for all the organisations covered by the statement.

Number of years producing statements

The organisation has been producing modern slavery statements for the following number of years:
1 to 5 years
How does this work for group statements?
If the statement is for a group of organisations, this answer applies to the organisation with the longest history of producing statements.

Policies (optional)

We asked the organisation whether its policies include the following provisions in relation to its domestic and international supply chains, as well as its own operations.
Policy provisions we asked about Organisation’s response
Freedom of workers to terminate employment Included
Freedom of movement Included
Freedom of association Included
Prohibits any threat of violence, harassment and intimidation Included
Prohibits the use of worker-paid recruitment fees Included
Prohibits compulsory overtime Included
Prohibits child labour Included
Prohibits discrimination Included
Prohibits confiscation of workers' original identification documents Included
Provides access to remedy, compensation and justice for victims of modern slavery Not included
Other
Not included

Training (optional)

We asked the organisation whether it provided training on modern slavery, and who it was for.
What counts as training?
We explained that by ‘training’ we meant anything designed to increase knowledge and skills around identifying, addressing or preventing modern slavery risks. This could range from formal training courses to broader awareness-raising activities such as workshops or webinars.
We asked who the training was for Organisation’s response
Your whole organisation Yes
Your front line staff No
Human resources No
Executive-level staff No
Procurement staff No
Your suppliers No
The wider community No
Other
No

Monitoring working conditions (optional)

Engaging with others

We asked the organisation to tell us who it engaged with to help monitor working conditions across its operations and supply chains.
We asked who the organisation engaged with Organisation’s response
Your suppliers No
Trade unions or worker representative groups No
Civil society organisations No
Professional auditors No
Workers within your organisation Yes
Workers within your supply chain No
Central or local government No
Law enforcement, such as police, GLAA and other local labour market inspectorates Yes
Businesses in your industry or sector Yes

Social audits

We asked the organisation to tell us about any social audits it used to look for signs of modern slavery.
What are social audits?
A social audit is a review of an organisation’s working practices from the point of view of social responsibility, and should include an evaluation of working conditions in the organisation’s operations and supply chains. By their nature, audits of supplier workplaces represent a snapshot in time.
Social audits we asked about Organisation’s response
Audit conducted by your staff Yes
Third party audit arranged by your organisation Yes
Audit conducted by your supplier’s staff No
Third party audit arranged by your supplier No
Announced audit No
Unannounced audit No

Grievance mechanisms

We asked the organisation how workers in its operations or supply chains could raise concerns or make complaints.
We asked if workers could raise concerns this way Organisation’s response
Using anonymous whistleblowing services, such as a helpline or mobile phone app Yes
Through trade unions or other worker representative groups No

Other ways of monitoring working conditions

We asked the organisation whether it had any other ways of monitoring working conditions across its operations and supply chains:
Organisation’s response
The organisation did not answer this question.

Modern slavery risks (optional)

Warning Identifying modern slavery risks is a vital step towards eradicating it. The government encourages organisations to be as open and transparent as possible, to improve understanding, collaboration and best practice around tackling this worldwide problem.
We asked the organisation to describe up to 3 priority risks it focused on during the period of the statement, including details of the affected workers, the activity involved, and the location.

Priority risks for this organisation (1 of 3)

The introduction of EEA workers to our office network by third parties for temporary assignments in all industry sectors supplied (Food processing and packaging, agriculture, Warehousing etc)
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Within your own operations.
Who was it most likely to affect Organisation’s response:
  • Migrants
In which country Organisation’s response: United Kingdom
Actions or plans to address this risk Organisation’s response: Modern slavery training provided to all employees throughout organisation; Systems and processes implemented to not permit groups of individual to be introduced by an individual. Improved interviewing methods introduced to identify signs of potential exploitation

Priority risks for this organisation (2 of 3)

EEA workers housed in unsafe accommodation with multiple occupancy potentially indicating that workers are in forced accommodation
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Within your own operations.
Who was it most likely to affect Organisation’s response:
  • Migrants
In which country Organisation’s response: United Kingdom
Actions or plans to address this risk Organisation’s response: Personal details provided by applicants during the registration process are check twice by two individual employees to identify any similarities across a number workers, which could raise suspicions of multiple occupancy and forced accommodation is taking place. Monthly analysis checks are carried out by the payroll team to identify data which commonly appears across multiple workers

Priority risks for this organisation (3 of 3)

Temporary workers having their bank accounts and movements controlled by a 3rd party
Questions we asked about this risk Organisation’s response
Where it was most likely to occur Organisation’s response: Within your own operations.
Who was it most likely to affect Organisation’s response:
  • Migrants
In which country Organisation’s response: United Kingdom
Actions or plans to address this risk Organisation’s response: At point of registration applicants are required to provide their bank card or statement which is then checked against the bank details provided by the applicant in the application pack. This measure was introduced to enable the worker to demonstrate that they are incontrol of their own finances bank account. Additional monthly checks are carried out by the Compliance Team to ensure that multiple people are not paid into the same account

Indicators of forced labour (optional)

We asked the organisation whether its statement refers to finding any International Labour Organization (ILO) indicators of forced labour.
What are ILO indicators of forced labour?
The International Labour Organization (ILO) has produced a list of the most common signs of forced labour. They’re based on the definition of forced labour as ‘all work or service which is extracted from any person under the menace of any penalty and for which the said person has not offered himself voluntarily.’ More details and guidance are available on the ILO website, and in their publication ILO indicators of forced labour
ILO indicators we asked about Organisation’s response
Abuse of vulnerability No
Deception No
Restriction of movement Yes
Isolation No
Physical and sexual violence No
Intimidation and threats No
Retention of identity documents No
Withholding of wages Yes
Debt bondage Yes
Abusive working and living conditions No
Excessive overtime No
Other
-

Actions taken in response to finding ILO indicators

We asked the organisation to tell us whether its statement refers to any actions it took after finding indicators of forced labour
Actions we asked about Organisation’s response
Financial remediation, including repayment of recruitment fees No
Change in policy Yes
Change in training No
Referring potential victims to government services No
Supporting victims via NGO No
Supporting investigations by relevant authorities Yes
Other
-

Demonstrating progress (optional)

We asked the organisation how its statement demonstrates progress over time in addressing modern slavery risks. They provided the following answer:
Our organisation is listed as an 'Verified Advanced Business Partner' of the Stronger Together initiative, and adopts a culture of continual improvement. Progress is monitored using the implementation tools provided by Stronger Together and KPI's are currently under review for use an additional monitoring tool going forward.